سياسة الاستبدال والاسترجاع والالغاء

Return, Exchange, and Cancellation Policy – Anas Toys At Anas Toys, we are committed to customer satisfaction and strive to provide a distinguished and smooth shopping experience. We clarify below the exchange, return, and order cancellation policies with full transparency: First: Exchange Policy An exchange request can be made within a maximum of 3 days from the date of receipt, according to the following conditions: - The product is in its original condition, unused, and has not been utilized. - It is packaged in the original box, with all accessories and attachments. - The box, product, and all attachments are arranged in the same way as received. - The product is subject to inspection by the Anas Toys team before approval of the exchange. - The customer bears all shipping costs (returning and reshipping the product). The exchange request is not accepted in the following cases: - If the product has been opened or used. - In case of damages resulting from misuse. - If the product has been installed at the customer's request, unless it has a confirmed manufacturing defect. Second: Return Policy A return request can be made within 3 days from the date of receipt, provided the following conditions are met: - The product is unused and in its original condition. - It is packaged in the original box with all accessories. - The box, product, and all attachments are arranged in the same way as received. The product will be inspected by the Anas Toys team before completing the return process. The customer bears the shipping and return costs, except in cases of a manufacturing defect or order error. Return requests are not accepted in the following cases: - If the product has been opened or used, except if a manufacturing defect is reported within the first 24 hours of receipt. - If the product has been damaged due to misuse. - If the product has been installed at the customer's request, unless it has a confirmed manufacturing defect. - Products cannot be returned after an exchange has been completed, unless there is a confirmed manufacturing defect. - Return requests resulting from personal reasons or circumstances unrelated to the condition or quality of the product are not accepted. Third: Cancellation Policy If the cancellation is initiated by the customer: - 8% of the total amount will be deducted as an administrative fee. - If the order has been shipped, shipping fees will be deducted. - If the order has not been shipped, only the 8% fee will be deducted. - If the order is canceled by the customer, the value of the plate or license (whether free or paid) will be deducted, as it is prepared specifically in their name and cannot be reused. If the cancellation is initiated by the store: - In case of a manufacturing defect, product malfunction, or unavailability, the full amount will be refunded or the product will be replaced, provided the product is in its original and unused condition. Important Note: Please contact Anas Toys customer service before shipping any product for exchange or return, to coordinate the process, ensure quick service, and clarify procedures.